Friday, 23 March 2018

World's Best Airport 2018

Singapore’s Changi has been voted the world’s best six years running — yet one observer says he remembers so little of it

Does it matter? No one visits a city because of its airport. Even the decision about where to connect usually rests on price, convenience, and possibly the quality of the airline, rather than the airport you are going to spend a little time in.

But, given the advances in aviation during the past few decades, it is strange that so little attention has been devoted to making the terminals more memorable.

Why is there no airport that matches the great railway stations’ sense of occasion? Where is the aviation counterpart to New York’s Grand Central Station or London’s St Pancras, or even its magnificently remodelled neighbour, King’s Cross?

World's Best Airport 2018
Changi voted as Best Airport but did not do so well in cleanest (#5), airport service (#5), security processing (#6), baggage delivery (#7) & immigration (#8)

Changi Airport Singapore is voted the World's Best Airport for the 6th consecutive year at the 2018 World Airport Awards

Singapore Changi Airport has been named as the World's Best Airport by air travellers for the sixth consecutive  year at the 2018 Skytrax World Airport Awards, held at Passenger Terminal EXPO in Stockholm, Sweden. 

The Skytrax World Airport Awards are voted for by air travellers in the largest, annual global airport customer satisfaction survey. The survey is operated as an independent study, with no entry fees or charges to any airport, and the Awards ceremony is also provided to winning airports at no cost. The use of award logos and related information is free of any charge. 

The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period. The survey operated from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The Survey was available in English, Spanish and Chinese language options.

World's best airport for 2018 named at Skytrax World Airport Awards

Singapore's Changi Airport is still the world's best airport, topping the list for the sixth year in a row.

The announcement was made at the Skytrax World Airport Awards held in Stockholm, Sweden on Wednesday.

It's the ninth time Changi has claimed the title since 2000, when the awards were first introduced.

Here are the 15 best airports in the world

For the sixth consecutive year, Singapore Changi International Airport took home the crown as the world's best airport. The facility is one of Southeast Asia's largest transit hubs and is a major cog in the city-state's bustling economy.

Airports from Asia dominated the top of the Skytrax rankings, sweeping the first five spots. European airports also performed well, with four in the top 10. Only one North American airport made it into the top 15. No US Airports made it into the top 25 with Denver International being the highest-ranked at 29.

The Skytrax annual rankings are based on the impressions of nearly 14 million flyers from over 100 countries. More than 550 airports were included in the survey, which covers 39 service and performance parameters, including facility comfort, the location of bathrooms, and the language skills of the airport staff.


Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy which runs an airline and airport review and ranking site.

Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline.

The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as the ranking for airlines and airports.

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Changi Airport to increase fees for departing passengers

Airlines facing higher charges at Changi Airport will get some temporary relief as part of an aid package to ensure that the airport remains competitive against its rivals. ST understands that the authorities intend to roll out an aid package, which could take the form of discounts on aircraft parking and landing fees, on July 1 – the same day the higher charges kick in.

The size of the discount and the duration of the relief are being worked out, the authorities said. Travellers, who also face higher fees this year, will get relief only if airlines decide to pass on the savings to their customers.

Responding to the Government’s plan to roll out the aid package, IATA’s APAC director for airport, passenger, cargo and security Vinoop Goel said: “The fact that MOT, CAAS and CAG are contemplating relief measures indicates that they recognise the negative impact of the increases.”

Changi Airport May Increase Fees To Build Terminal 5

The airline industry’s most prominent trade body said it objects to any attempts by Singapore to charge travelers to help fund the construction of its new Terminal 5 in Changi Airport.

The International Air Transport Association is “strongly against any pre-financing of any infrastructure,” IATA Chief Executive Officer Alexandre de Juniac told a media roundtable as part of the Singapore Airshow Monday. “We shouldn’t pay first without having the infrastructure ready to be operated and used by airlines and by the users.”

Passengers flying out of Changi Airport may have to pay $10 to $15 extra as part of a new tax being considered to help pay for the hub’s expansion, including the building of T5, the Straits Times newspaper reported last month. Charges for airlines, including parking and landing fees, are expected to rise by about 30 percent, according to the report.