Crab weighing 3.5kg x S$26.80 per 100gm = S$938.00
Japanese tourist makes police report over 'overpriced' dish at Seafood Paradise
A Japanese tourist was shocked after she was charged $938 for chili crab. PHOTO: Junko Shinba
In a statement released on Wednesday (Sept 20), Paradise Group said that it is "deeply upset by the inaccurate claims made by this group of customers", seemingly aimed at tarnishing the reputation of the restaurant and its staff on various platforms.
The group said that Seafood Paradise staff had communicated the price of the Alaskan King Crab to the customers twice, explaining that it was the same price as the Scotland Snow Crab while pointing to the menu.
The price of the Scotland Snow Crab was indicated as $26.80 per 100g on the menu, and the staff also informed customers the total weight of the Alaskan King Crab was 3.5kg, said Paradise Group.
Tourist calls police after being charged over $1000 for seafood dish in Singapore
The price of a crab dish on a Singapore menu left a traveller shocked. Photo / Junko Shinba
A tourist has called the police on a restaurant after she got crabby for being charged more than $1000 for a seafood dish at a Singapore establishment.
Japanese tourist Junko Shinba was dining at Seafood Paradise with her sightseeing group in August when she asked the waiter’s advice on what to order. After much deliberation, she decided to order the eatery’s signature Alaskan King chilli crab dish.
Shinba was informed the dish was $30 Singaporean dollars (NZD$37) - unfortunately, they left out that the $30 price point was per 100 grams, not for the whole crab, she told AsiaOne.
''Speechless'' Japanese Tourist Calls Police After Being Charged ₹ 56,000 For Crab Dish
She has also contacted the Singapore Tourism Board about the incident
A Japanese tourist, who recently visited a restaurant in Singapore with her friends, was left ''speechless'' on seeing the food bill. The woman who was charged $680 (Rs 56,503) for a crab dish, called up the police, saying she wasn't properly informed of the meal's cost, the New York Post reported. As per the Singaporean outlet AsiaOne, Junko Shinba was dining at the Seafood Paradise restaurant on August 19 when she learned that the chili crab dish she ordered cost about $680.
Ms. Shinba explained that she ordered the restaurant's signature Alaskan king chili crab dish after a waiter recommended it. The waiter highlighted the crab as a dish priced at $20 but he did so "without explaining that they charge per 100 grams". She claimed that they were not informed of the total weight of the crab before it was cooked.
Her group of four ended up getting way more than they could eat, about 3,500 grams of the dish, meaning they were charged $680.
A tourist outraged by her $1,000 restaurant bill called the police after her group was served nearly 8 pounds of Alaskan king crab
A Japanese tourist who discovered her restaurant bill had soared to $1,000 took the matter up with the police, saying she wasn't properly informed of the meal's cost.
Junko Shinba, who was visiting Singapore, was dining at the Seafood Paradise restaurant on August 19 when she learned that the chili-crab dish she ordered cost about $680, the Singaporean outlet AsiaOne reported. Shinba, 50, told AsiaOne a waiter had suggested the dish, which is famed in Singapore and the neighboring country Malaysia.
But this dish was cooked with an Alaskan king crab, which costs diners about $20 per 100 grams at Seafood Paradise, AsiaOne reported. Chili crab is typically cooked with mud crabs. Shinba told AsiaOne the waiter highlighted the crab as a dish priced at $20 "without explaining that they charge per 100 grams."
Singapore restaurant hits back at tourist who claimed they had been ripped off with £786 bill for crab
The group in Singapore were brought a crab weighing 3.5kg in total and spanning three plates
A seafood restaurant in Singapore has snapped back at a customer who called the police after receiving an eye-watering bill for seasonal crab.
Junko Shinba, from Japan, ate with friends at the Seafood Paradise restaurant, sharing the Alaskan King Crab between them and a number of other dishes. But they were left 'speechless' when it came to a staggering S$938 (£558), bringing the meal's total cost - including a ten per cent service charge - to S$1,322 (£786).
They say that they were not told they would be charged based on the weight of the crab, or that the entire Alaskan crab would have to be cooked just for them. But the restaurant has since taken to social media to 'rectify' the allegations, sharing CCTV images from within the restaurant which they say shows staff explaining the price 'in detail'.
Paradise Group releases CCTV screenshots to refute tourist’s claims of overpriced crab dish
A Seafood Paradise employee showing Ms Junko Shinba and her group a live Alaskan King Crab before preparation. Facebook/Paradise Group)
Restaurant operator Paradise Group on Wednesday (Sep 20) released several screenshots taken from closed-circuit television footage at one of its restaurants, in response to accusations by a Japanese tourist that she was overcharged for Singapore's iconic chilli crab dish.
The tourist, Junko Shinba, told AsiaOne last week that her group of four diners were charged S$938 (US$685) on Aug 19 for an Alaskan King Crab cooked chilli crab-style at Seafood Paradise in Clarke Quay. Ms Shinba claimed that the waiter strongly recommended a particular type of crab for S$30 but did not explain that it charges per 100g. She also said they were not told of the total weight of the crab before it was cooked, according to the AsiaOne report.
"None of us were informed that the whole crab would be cooked only for us, as some other restaurants serve crabs partially," she added, as quoted in the report. Shocked when the bill arrived, totalling S$1,322.37, Ms Shinba said she asked a waiter to call the police.
Restaurant releases video to contest tourist’s complaint about $700 crab dish
The Singapore restaurant accused of massively overcharging a crabby customer last month said it was “deeply upset” by viral accusations against them, and released security footage to refute the alleged shellfish swindle Wednesday.
Restaurant operator Paradise Group released screengrabs of footage showing a waiter pointing at its menu and apparently explaining the pricing to tourist Junko Shinba and her sightseeing group, and bringing out the live crab for them to observe before it was prepared.
“Seafood Paradise staff communicated twice to the customers that the price of the Alaskan King Crab was the same as the Scotland Snow Crab, while pointing to the menu,” Paradise Group wrote in a lengthy Facebook post. “The price of the Scotland Snow Crab was clearly indicated as $26.80 per 100g on the menu. The staff also informed customers the total weight of the Alaskan King Crab was 3.5kg.
